It turns out that many people bought their tickets from an unverified third party which takes their money and then books the seats on our website. Normally, our customers are pretty easy to manage, but tensions are running high today as there are numerous ticketing issues.
Most of the patrons are parents with gaggles of young children. We have a chamber music performance today - basically a small group of musicians playing Christmas carols while the emcee invites the audience to sing along.
